Getting Reliable Assistance
iBridge Group offers support to help customers fully leverage the value of their investment. With an Extended Service Agreement (ESA), iBridge offers varying levels of technical support, which can be made available around the clock (24 hours a day, 7 days a week) at customer locations or remotely based on a contract to help customers quickly and easily use, manage, and troubleshoot products and solutions.
Online Support Center
iBridge Group provides online support as an efficient method to submit and track support and maintenance tickets to help customers fully leverage the value of their investment. Our technical support is available during normal business hours, 7:00 AM to 5:00 PM (CST), to help customers address maintenance-related concerns. Additional hours are available depending on customer requirements and support agreement.
Extended Service Agreements (ESA)
Customers that elect to purchase an Extended Service Agreement (ESA) are provided with a full year of additional support services for software and solutions. It’s a great way to protect your investment and can be renewed yearly. These customers are also given login and password access to our online Support Center.
If you don’t already have a support account with us but need support to help resolve a non-maintenance-related issue. Please send us a request.