Support center for reliable assistance.
iBridge Group offers support to help customers fully leverage the value of their investment, which can be made available around the clock.
Online Support Center
iBridge Group provides online support as an efficient method to submit and track support and maintenance tickets to help customers fully leverage the value of their investment.
Our technical support is available during normal business hours, 7:00 AM to 5:00 PM (CST), to help customers address maintenance-related concerns.
Additional hours are available depending on customer requirements and support agreement.
Extended Service
Agreements (ESA)
Customers that elect to purchase an (ESA) are provided with a full year of additional support services for software and solutions. It’s a great way to protect your investment and can be renewed yearly. These customers are also given login and password access to our online Support Center. If you don’t already have a support account with us but need support to help resolve a non-maintenance-related issue, please send a request.