NICE CXone: The Leading Cloud Platform for Customer Experience
NICE CXone is the premier cloud platform for enhancing customer experience in call centers. It provides a comprehensive solution integrating critical functionalities to optimize agent and customer interactions across all channels.
Core Integrations for a Comprehensive Solution
Omnichannel Routing: Seamlessly connects customers across various communication channels.
Analytics: Delivers insightful data analysis for informed decision-making.
Workforce Optimization: Streamlines operations for maximum efficiency.
Automation and AI: Incorporates advanced artificial intelligence for intelligent process automation.
Open Cloud Foundation: Ensures a robust, secure, and scalable cloud infrastructure.
Enhancing Customer and Agent Experiences
CXone is dedicated to elevating the performance of call centers, supporting organizations to become leaders in customer service, fostering innovation, and attracting top talent. The platform guarantees swift onboarding and continuous advancement powered by embedded AI.
CXi: Revolutionizing Customer Interactions
Exclusive to NICE CXone, CXi redefines customer interactions by intelligently connecting with customers right from the beginning of their journey. This approach allows for:
Data-Driven Self-Service: Empowers customers with intuitive self-help options.
Effective Agent Resolution: Equips agents with the necessary tools for efficient problem-solving.
A Unique Solution for the Entire Customer Journey
NICE CXone distinguishes itself as the only cloud-based customer experience platform that offers a holistic solution, covering every aspect of the customer journey from start to finish.
CONTACT A SALES REPRESENTATIVE to learn more!
