This white paper discusses the importance of information as a valuable organizational asset and describes the IBM approach to incorporating service-oriented architecture (SOA) on the IBM System z® platform as a means of preparing and packaging data for continual reuse as an enterprise-wide service.

Service-Oriented Architecture (SOA).pdf   (814 kb)

With millions of new filings each year, court systems find it increasingly more difficult to maximize resources and manage the ever-expanding volume of dockets. Enterprise content management delivers operational efficiency and effectiveness.

ECM Court Case Mgmt.pdf   (978 kb)

Enterprise Content Management technologies address the need to reduce silos of information and help end users work more productively. They can also drastically reduce the use and the costs associated with physical paper, documents and case files, thereby supporting a more green government.

ECM Green.pdf   (99 kb)

This white paper describes how Health plans are challenged by the exponential growth of unstructured content in all forms that must be securely captured, stored, managed, integrated and delivered across the value chain. Health plans all have complicated business processes and room to further automate and optimize.

ECM Health.pdf   (2,539 kb)

This white paper describes how to innovate and drive a competitive advantage in service. Customers must be able to reach the carrier in the manner they desire and receive prompt resolution to their inquiries, sales or service.

ECM Insurance Service.pdf   (1,349 kb)